The industry-leading eService application gives easy access to spare and wear parts information and a new channel to contact technical assistance or local spare part specialists. Through eServices, customers can also make inquiries about technical product data, lead times, prices and availability of products.
Valmet currently serves over 2,000 mills and plants in 85 countries around the world, making over 150,000 parts deliveries per year. Pulp, paper and energy producers focus on retaining cost competitiveness through increasing productivity in their daily production and maintenance operations. Therefore, it is vital to have the right parts on hand at the right time, particularly for maintenance work in major shutdowns and for uninterrupted production.
A NEW CHANNEL BASED ON COSTUMER NEEDS
Customers have already expressed their interest in online self-service channels. “In a recent survey, almost 80% of our customers said they would welcome new, easy solutions for finding the spare parts they need and for checking their price and delivery times. Now, we are giving our customers easy online access to more than 400,000 product items,” says Ismo Katila, Director of Spare Parts Services at Valmet.
With eServices, customers can search for parts, make inquiries and get information on general availability of the products. Searches can be based on product category, a specific part ID, item description and other parameters. “For more specific information, customers will need to register with eServices. A registered customer can get information about inventory availability, product lead times, pricing and make searches based on their own unique part numbering systems,” Katila points out.
EASY ACCESS FROM MOBILE DEVICES
Valmet’s online parts service offers a new channel for spare parts management. For example, in fault situations help is usually needed quickly – and this is what eServices provides. “eServices gives customers a new, additional online tool for spare part information and for contacting Valmet day or night, regardless of time zone or area. It can be easily used on smartphones and other mobile devices, too,” summarizes Michael D. Nelson, head of Spare Parts Services for Valmet in North America.